Smith Bikes

At Smith Motors, we strive to ensure your satisfaction with every electric cycle purchase. We understand that circumstances may arise where you might need to cancel an order or seek a refund. To provide clarity and transparency, here’s our policy:

1. Cancellation Policy

  • Order Cancellation Before Shipment:

– Customers can cancel their order within 24 hours of purchase without incurring any cancellation fees.

– For cancellations made after 24 hours but before shipment, a cancellation fee of [30% of the total order amount] will apply to cover administrative and processing costs.

  • Cancellation After Shipment:

– Once an electric cycle has been shipped, cancellation requests will only be accepted upon the user-to-user base. Please refer to our return policy outlined below.

2. Return & Refund Policy

  • Return Eligibility:

– Customers may request a return within 05 days of the delivery date.

– The electric cycle must be unused, in its original packaging, and in the same condition as received to be eligible for a return.

  • Return Process:

– To initiate a return, please contact our customer service team at

– Once approved, customers will receive instructions on returning the product.

– The return shipping costs will be the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.

  • Refund Process:

– Upon receiving and inspecting the returned electric cycle, we will notify you of the approval or rejection of your refund.

– If approved, the refund will be processed to the original method of payment within 15 business days.

3. Exceptions

  • Non-Refundable Items:

– Accessories, parts, or items marked as non-returnable or used are not eligible for refunds.

  • Damaged or Defective Products:

– In case of a damaged or defective electric cycle received, please notify us immediately to arrange for a replacement or refund.

4. Contact Information

– For any questions, concerns, or assistance regarding cancellations, returns, or refunds, please reach out to our customer service team at [contact details].

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