At Smith Motors, we strive to ensure your satisfaction with every electric cycle purchase. We understand that circumstances may arise where you might need to cancel an order or seek a refund. To provide clarity and transparency, here’s our policy:

1. Cancellation Policy

• Order Cancellation Before Shipment:

– Customers can cancel their order within 24 hours of purchase without incurring any cancellation fees.

– For cancellations made after 24 hours but before shipment, a cancellation fee of [30% of the total order amount] will apply to cover administrative and processing costs.

• Cancellation After Shipment:

– Once an electric cycle has been shipped, cancellation requests will only be accepted upon the user-to-user base. Please refer to our return policy outlined below.

2. Return & Refund Policy

• Return Eligibility:

– Customers may request a return within 05 days of the delivery date.

– The electric cycle must be unused, in its original packaging, and in the same condition as received to be eligible for a return.

• Return Process:

– To initiate a return, please contact our customer service team at info@smithebike.com.

– Once approved, customers will receive instructions on returning the product.

– The return shipping costs will be the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.

• Refund Process:

– Upon receiving and inspecting the returned electric cycle, we will notify you of the approval or rejection of your refund.

– If approved, the refund will be processed to the original method of payment within 15 business days.

3. Exceptions

• Non-Refundable Items:

– Accessories, parts, or items marked as non-returnable or used are not eligible for refunds.

• Damaged or Defective Products:

– In case of a damaged or defective electric cycle received, please notify us immediately to arrange for a replacement or refund.

4. Contact Information

– For any questions, concerns, or assistance regarding cancellations, returns, or refunds, please reach out to our customer service team at [contact details].