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General Questions
General Questions
Product Questions
Product Questions
Payment Questions
Payment Questions
General Questions
- How many variants do you have?
- Smith EBikes has 2 main variants- Panther and Python which have more color options to electrify your styling look
- Panther:The Panther model is designed for multi-terrain inter-city mobility. It will give you full access to ride on the city roads with ease of pedaling
- Python:The Python has fat tires which give the rider an MTV feel, it has a battery capacity of 80 KM per single full charge which means you can go on a long drive with this fat tire bike, and ride the road like a hero.
- What is the battery Volt and range?
- Panther has a 720 WH battery and 25-60 Miles Range on a single full charge
- Python has a 720 WH battery and 25-60 Miles Range on a single full charge
- What is the procedure for buying Smith Cycle?
- To book SmithEbike you can contact us here
- Smith Motors Customer Care Number?
- info@smithebikes.com or +91 75740 05965
- How to assemble equipment and parts of the cycle?
- You can assemble SmithEBike with the help of our Video tutorials available on YouTube
Product Questions
- What are the key differences between the Panther and Python variants?
- The Panther variant features slim tires, making it ideal for urban commuting and offering agility and speed.
- The Python variant, on the other hand, comes with fat tires designed for off-road adventures and provides superior stability and grip on rough terrains.
- What is the range or distance these electric bicycles can cover on a single charge?
- The range of our electric bicycles depends on several factors, including rider weight, terrain, and assistance level. However, you can generally expect a range of approximately 40-50 miles on a single charge.
- How long does it take to fully charge the battery of these electric bicycles?
- Charging times may vary, but on average, it takes around 4-6 hours to fully charge the battery from empty to 100%.
- Are these electric bicycles suitable for hilly areas or steep terrains?
- Yes, both the Panther and Python variants are equipped with powerful Bafang hub motors, making them well-suited for tackling hilly terrains and steep inclines.
- Can I pedal these electric bicycles like regular bikes if I want to conserve battery?
- Absolutely! You can pedal these electric bicycles just like regular bikes. They offer pedal-assist modes, so you can choose the level of assistance you want, or you can turn off the motor completely and pedal manually.
- Are there different frame sizes available to accommodate various rider heights?
- Yes, we offer different frame sizes to accommodate riders of varying heights. Contact our customer support for guidance on selecting the right frame size for your specific needs.
- Do these electric bicycles come with a warranty?
- Yes, all Smith Electric Bicycles come with a warranty. The specific details of the warranty, including duration and coverage, may vary. Please refer to the product manual or contact our customer support for warranty information.
- Are replacement parts and servicing readily available for these electric bicycles?
- Yes, we offer a range of replacement parts and servicing options to ensure the longevity of your electric bicycle. You can also reach out to our authorized service centers(Link) for any maintenance needs
- Are there any special requirements or regulations for riding these electric bicycles on public roads?
- The regulations regarding electric bicycles vary by region. It’s essential to familiarize yourself with local laws and regulations, including speed limits, helmet requirements, and where these bikes can be ridden.
- What sets Smith Electric Bicycles apart from other electric bicycle brands on the market?
- Smith Electric Bicycles are known for their exceptional build quality, innovative features, and commitment to rider comfort and safety. With a focus on international standards, sustainability, and a passion for cycling, our electric bicycles offer a unique blend of technology, style, and performance
Payment Questions
- What payment methods are accepted for making a purchase?
- We offer multiple payment options for your convenience. You can make a purchase using UPI (Unified Payments Interface), bank transfer, or contact us via phone call or email to arrange your payment.
- Is it safe to make payments through UPI on your platform?
- Yes, making payments through UPI is safe and secure. Our platform complies with industry-standard security measures to protect your financial information.
- Can I use international bank accounts for bank transfers?
- At the moment, we primarily accept bank transfers from domestic bank accounts. Please contact our customer support for information about international transactions
- How do I initiate a bank transfer for my purchase?
- To initiate a bank transfer, please select the bank transfer option during the checkout process. You will receive detailed instructions, including our bank account information, to complete the payment
- Can I get a refund if I change my mind after making a payment?
- We have a refund policy in place. Please refer to our Terms and Conditions or contact our customer support for information regarding refunds and return processes.
- Is it possible to reserve a product and make the payment later?
- We offer a reservation option for some products. Please contact us for further details on reserving a product and the associated payment schedule
- Can I pay partially through one method (e.g., UPI) and the remaining amount through another (e.g., bank transfer)?
- In most cases, we can accommodate split payments. Please reach out to our customer support to discuss your specific payment requirements and to ensure a smooth transaction.
- What happens after I contact you via phone or email to make a purchase?
- Once you contact us via phone or email, our dedicated team will guide you through the purchase process. You will receive all the necessary information and assistance to complete your transaction smoothly.
- Is it possible to request an invoice or payment confirmation for my purchase?
- Yes, you can request an invoice or payment confirmation for your records. Please let us know your preferences, and we will be happy to provide the necessary documentation. Even you will get all details via mail.
- Are there any additional charges associated with certain payment methods?
- We do not charge additional fees for using UPI or bank transfer as payment methods. However, please check with your bank or payment service provider for any fees they may apply on their end.