At Smith Motors, we strive to ensure your satisfaction with every electric cycle purchase. We understand that circumstances may arise where you might need to cancel an order or seek a refund. To provide clarity and transparency, here’s our policy:
1. Cancellation Policy
- Order Cancellation Before Shipment:
– Customers can cancel their order within 24 hours of purchase without incurring any cancellation fees.
– For cancellations made after 24 hours but before shipment, a cancellation fee of [30% of the total order amount] will apply to cover administrative and processing costs.
- Cancellation After Shipment:
– Once an electric cycle has been shipped, cancellation requests will only be accepted upon the user-to-user base. Please refer to our return policy outlined below.
2. Return & Refund Policy
- Return Eligibility:
– Customers may request a return within 05 days of the delivery date.
– The electric cycle must be unused, in its original packaging, and in the same condition as received to be eligible for a return.
- Return Process:
– To initiate a return, please contact our customer service team at info@smithebike.com.
– Once approved, customers will receive instructions on returning the product.
– The return shipping costs will be the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.
- Refund Process:
– Upon receiving and inspecting the returned electric cycle, we will notify you of the approval or rejection of your refund.
– If approved, the refund will be processed to the original method of payment within 15 business days.
3. Exceptions
- Non-Refundable Items:
– Accessories, parts, or items marked as non-returnable or used are not eligible for refunds.
- Damaged or Defective Products:
– In case of a damaged or defective electric cycle received, please notify us immediately to arrange for a replacement or refund.
4. Contact Information
– For any questions, concerns, or assistance regarding cancellations, returns, or refunds, please reach out to our customer service team at [contact details].