At Smith Motors, we strive to ensure a seamless delivery experience for our customers who purchase our premium electric cycles. Please review the following details regarding our delivery and shipping policies:

1. Shipping Zones

– We currently offer shipping services within [INDIA, USA and EUROPE] for our electric cycles. Please note that shipping availability may vary based on location.

2. Shipping Timeframes

• Processing Time:

– Upon confirmation of your order and successful payment processing, please allow 15-20 business days for order processing.

• Shipping Time:

 – Delivery times may vary depending on the destination.

– standard shipping within Indian states:

Minimum Time: 10 days

Maximum Time: 12 days

– International shipping:

Minimum Time: 30 days

Maximum Time: 32 days

3. Shipping Partners

– We collaborate with reputable shipping partners to ensure reliable and secure delivery of our electric cycles. Once your order is dispatched, you will receive a tracking number via email to monitor the shipment’s progress.

4. Shipping Costs

– Shipping costs are calculated based on various factors, including the destination and the weight/dimensions of the electric cycle. The shipping charges will be displayed during the checkout process before finalizing your order.

5. Delivery Procedure

• Signature Requirement:

– For security purposes, a signature may be required upon delivery of the electric cycle. Please ensure someone is available to receive the package at the provided shipping address during business hours.

• Delivery Inspection:

– Upon receipt of your electric cycle, carefully inspect the packaging for any signs of damage. If there is visible damage to the packaging, please notify the delivery personnel and make a note of it before accepting the delivery.

6. Order Tracking

– You can track the status of your order by using the provided tracking number on our website or through the shipping partner’s online tracking system.

7. Order Changes and Cancellations

– Once an order has been placed, any modifications or cancellations should be communicated to our customer service team immediately to assess if changes can be accommodated.

8. Unforeseen Delays

– While we strive to meet estimated delivery times, unforeseen circumstances such as extreme weather conditions or logistical issues with shipping carriers may lead to delays. We appreciate your understanding and patience in such situations.

9. Contact Information

– For any queries, concerns, or assistance regarding shipping and delivery, please contact our customer service team at info@smithebike.in

– Please review this policy thoroughly before making a purchase. By proceeding with an order, you acknowledge and agree to the terms outlined in this Delivery & Shipping Policy.

Thank you for choosing Smith Motors.